Bilingual Desktop Engineer

Location: Tokyo   Industry: IT-SIer/Services   

English Ability: None   Japanese Ability: None   Position ID: 10723

- Deskside and Online Support
- Network and Data Center Support


• Minimum 6 yrs hands on experience as deskside/Onsite support/local IT engineer

• Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices

• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

• Troubleshoot and assist end users with mobile device setup, activations and performance issues.

• Handheld – Blackberry, Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills

• Good Understanding of ITIL processes

• Hand on Experience on ITSM tools like Service Now

Mandatory Certification

• A+ Certified or Equivalent Certified

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skills

- Able to handle unforeseen situations

- High level of acceptance

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1-4-2 Minami Aoyama, Minato-ku, Tokyo, Japan 107-0062
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