JAVA - J2ee web developer (PRODUCTION SUPPORT)

Location: Tokyo   Industry: IT-SIer/Services   

English Ability: None   Japanese Ability: None   Position ID: 10383

About the role
To develop and provide high quality operational and technical application and systems support to customers and internal business functions. Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.
Application Support:
1. Working knowledge of JAVA/J2EE web based applications
2. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
3. Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
4. Maintain application monitoring, performance tuning and testing
5. Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems

Personal and Team Development:
1. Share / spread knowledge with team members as well as internal teams
2. Pro-active in maintaining and increasing the teams and your own technical knowledge
3. Identify training needs or requirements for yourself individually and for the team
4. Coach and develop team members
5. Delivering project within agreed timeframes

1. Ensure incidents and problems are up-to-date
2. Ensure all technical and non-technical documentation is up-to-date
3. Contribute to management reports

Critical Success Factors:
1. Achieving high levels of user satisfaction
2. Demonstration of ownership of problems
3. Measured contribution towards the reduction of aged problems
4. Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
5. Incidents and problems are resolved within SLA

Experience – Desirable
1. Experience in the insurance industry will be a good to have
2. Global project implementation
3. Onsite-Offshore business model
Qualifications and Education Requirements
University degree

・Experience of web developer

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1-4-2 Minami Aoyama, Minato-ku, Tokyo, Japan 107-0062
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