Summary of Responsibilities:
System Analyst(SA) have responsible for:
Tracking the progress of Production changes, from inception to delivery
Assist on the coordination of events of application layer changes within Production systems and Environments for all supported applications
Dimensions of Position:
SA have opportunities for:
Designing, implementation and conduct training the governance processes
Collaborate with business team and other SAs to ensure production assurance and provide continual IT services to customer and business team.
Collaborate with Global team to proceed Global Production Support initiatives.
SA have responsible for:
Perform all activities related to application release and transition services in Production Assurance services, and/or Application Technology Support.
Align with Global Production Support initiative to ensure consistency and process compliance.
Work with closely SAs and vendors to be the single point of contact to serve as a communications hub and monitoring group for any Critical/High new or changing applications, projects, platforms, etc., that will impact the production environment.
Coordinate with SAs in Production Assurance and Application Technology Support services.
Prioritize with business; on Production Scheduling, Transformation roadmap implementation.
Maintain records to document program development and revision.
Define the release management methodology(Change, Release and Deployment management) including processes, templates and tools.
Monitoring and reporting the status and statistics related activities.
5years+ : Knowledge of Production environment assurance
10years+ : Communication, collaboration and teaming skills; skills and experiences in working level communication and presentations
5years+ : Experiences operating Change, Deployment and Release management based on policies and standards
3years+ : Experiences measure metrics of Change, Deployment and Release management related activities
Good understanding of ITIL framework
Nice to have:
Good understanding of SDLC process
Good understanding of Consumer and Web applications
Experiences Change, Release & Deployment management operation with ServiceNow
Business Systems and Production management specialist
Excellent Analytical thinking and Relationship Management skills
Fluent in Japanese with superior written and oral communication skills
Consultative, partnering, facilitating and influencing skills with many audiences and cultures locally
Strong interpersonal, conflict resolution, decision making, problem solving and negotiation skills