Service Manager

Location: Tokyo   Industry: Energy-Renewable   

English Ability: None   Japanese Ability: None   Position ID: 10642

Description
he management and responsibility for Service and Maintenance Activities related to Japan business operations. This includes financial management of the Departments Budget and ensuring the Service business is meeting its contractual agreements and obligations by meeting the provision of services to customers, maximizing profitability in line with those contractual obligations to the specific clients’ and corporate requirements.

Key Accountabilities:
Proactively manage the Service division in Japan
Active leadership of Safety culture
Deliver on the KPI’s that’s agreed on an annual basic
Create and Implement strategy to achieve World Class status.
Achieve Customer Satisfaction level of 80% plus
Achieving bottom line profit targets
Ensure timely and efficient transition of projects from construction phase to Service Contracts
Oversee and manage the fiscal responsibility, i.e. budget expenditure, revenue, cost control
Proactively manage and report to the client, applying contractual obligations, and extending Service Contracts
Be an active leader in the development of the business by ensuring system design and implementation, efficiency, setting progressive service policies and strategies and presenting these to State of Affairs Committee.
Ensure skill development of staff within the Service division, at all levels in Japan
Management of key external stakeholder relationships

Qualifications:
5years experience in successfully managing an international service offering in an engineering environment ($5-15m T/O)
Experience in developing & presenting Service Contracts to clients
Experience in negotiating complex contracts at a senior level
Managed a major service business in a change environment
Worked in Six Sigma & Reliability focused environment
Developed service strategy in dynamic market environment

Competencies:
High level commercial and business acumen – financial & contractual
Excellent people management and interpersonal skills
Strong customer service focus
Excellent organizational and planning skills, including excellent time management
Intermediate MS Office skills, knowledge of SAP
English to a high standard both written & verbal
Strong customer service focus

 
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1-4-2 Minami Aoyama, Minato-ku, Tokyo, Japan 107-0062
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