Summary of Responsibilities:
Develops strategy and leads implementation of technical and strategic testing improvements across cross-functional, multi-platform application systems and projects. Responsible for defining and managing testing methodology including process, templates and tools. Responsible for consulting IT and business management on applying testing methodology and techniques to business opportunities.
Manages quality and resources for multiple and complex testing projects and resolution of escalated issues not resolved by Test Project Leads
Leads development, implementation, control, and distribution of all testing practices, standards, methodologies and metrics
Communication and partnership with application development teams, business teams, vendor resources, and other project stakeholders.
Manages day to day operations and performance of testing projects
Planning, risk management and test resource allocation and management
Handles escalations that could not be resolved at the Test Lead level
Ensures vendor resources deliver on agreed upon SLAs
Manages, coaches, and develops personnel, may include management of sourced resources, involved in providing quality assurance testing across lifecycle phases, and allocates resources across teams
Identifies training needs of staff and ensures training is provided
Approves master test plans, estimates and schedules
Approves tool usage as recommended by the Test Specialist/Test team
Responsible for financial forecasting and budget monitoring
Identifies and recommends changes to enhance the effectiveness of testing strategies.
Implements standardization across the test team to ensure continuous process improvement
Defines and implements testing methodology (process and templates), tools, and training
Maintains detailed knowledge of the testing processes, technology and infrastructure
Provides senior level consulting services to project teams and management on implementation of testing methodology, tools and techniques
Acts as an acknowledged expert in testing across the broader AD team
Performs other duties as assigned or required
Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent work experience.
10+ years of systems development, testing, and business experience.
4+ years Project Management experience.
Fluent in Japanese and English communications, both verbal and in writing
Experience in global platform testing projects
Strong stakeholders' management
5 years Project Management experience, PMP desired.
Life insurance background desirable
Experience in working in a management or leadership position in a testing center or testing group is advantageous
Hands-on experience in end to end test activities including test strategies, test planning and estimation, test execution and test automation
Strong analytical and communication skills
Experience in developing and conducting test processes for multiple types of systems, client users and/or units across an organization.
PMP certification desired.
Understand technical solutions and implications
Strong knowledge of software development life cycle, infrastructure products and services and IT portfolio and program management
Requires prior management, supervisory or team leader experience.
Advanced understanding of system design processes, methodologies, and testing tools.
Strong verbal and written communication skills.
Experience managing virtual/offshore teams
Problem solving and troubleshooting skills
Fortitude in periodic high pressure situations
Attention to detail and willingness to engage with working staff
Multi-tasking and prioritization
Leadership over a geographically diverse team