Bilingual Desktop Engineer

勤務地: 東京   業種: IT-シーア/サービス   

英語力: なし   日本語力: なし   職 ID: 10723

職務内容
- Deskside and Online Support
- Network and Data Center Support

Skillset



• Minimum 6 yrs hands on experience as deskside/Onsite support/local IT engineer


• Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices


• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills


• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)


• Strong desktop support knowledge including hardware, software, and networking concepts


• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds


• Basic understanding of Audio/Video equipment and conference room setup


• User account creation for Active Directory, Exchange Mailboxes, Distribution lists


• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations


• Troubleshoot and assist end users with mobile device setup, activations and performance issues.


• Handheld – Blackberry, Android & IOS support knowledge


• Strong Customer service skills


• Strong written and verbal communication skills


• Good Understanding of ITIL processes


• Hand on Experience on ITSM tools like Service Now


Mandatory Certification


• A+ Certified or Equivalent Certified


Soft Skills


- Excellent communication and conversation skills (Verbal and Written)


- Good documentation skills


- Good working knowledge of MS OFFICE (Including MS Project and Visio)


- Should have a great customer handling skills


- Able to handle unforeseen situations


- High level of acceptance

 
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1-4-2 Minami Aoyama, Minato-ku, Tokyo, Japan 107-0062
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